Do I need to book the tour before arriving to Puerto Rico?
|
In order to guarantee the date/time of the tour we recommend that you book ahead of time; otherwise, you will need to change the date/time depending to our availability.
|
Then, how do I know that the date I want is available?
|
Each section has a Inquiry Form that you will complete asking for an specific date/time or tour and we will answer within 24 hours and let you know if we are available. Please remember that we customize our
service as per clients needs.
|
Do you accept last minute bookings?
|
Yes, we do. Availability will depend on the type of tour or activity you will like to book, specially if you need transportation or a specialized Tour Guide.
|
On last minute bookings, what will be the payment method?
|
There are several ways to pay, like ATH Móvil, POPMoney, People Pay, or cash on site if properly approved by us. Sorry, we do not accept credit cards or PayPal.
|
Do you provide transportation?
|
On the description of each tour or event/activity we specify if transportation or pick-up / drop-off is included. If transportation is not included, we will proceed to quote you; price will depend on your hotel
location. The least expensive way will be for you to rent a car. Please be advised that a new Law in Puerto Rico does not allow low cost companies using online platforms and offering transportation on private
vehicles to take clients to El Yunque National Forest and any other forest/reserve administered by local government.
|
I am not staying in a hotel, do you still pick me up?
|
If you are staying at the Old San Juan, we pick up at the Sheraton. In you are staying in a remote location, we will need specific driving directions in order to quote you.
|
I travel with my service dog.
|
We will appreciate letting us know if you are traveling with a service dog in order to provide you with adequate transportation. In group or public tours, let us know your needs as we need to check with the
other clients is someone is allergic to dog hair.
|
Will you allow me to smoke during the tour?
|
Our tours are offered to non-smokers clients only.
|
Do you allow clients to use playbacks or flash photography during your birding trips?
|
No, we don´t allow playbacks or flash photography.
|
Any restrictions on your tours?
|
- Eating/drinking is not allowed in most of the vehicles, please check with the driver or Tour Guide.
- Strong perfumes, nail polish, sunscreen lotions, hand lotions, mosquito repellent SHOULD NOT BE USED inside vehicles. A clean up fee will be charged, if necessary...please check our Terms and
Conditions.
- If travelling with children, you should comply with local Laws and bring appropriate car seats for your children.
- All passengers MUST use seat belts.
- A/C will be operated only by the driver.
|
I don´t know if my cellphone will work in Puerto Rico.
|
- The World will not end if your smartphone does not work in Puerto Rico, you can ask Concierge or Front Desk to contact.
- If you need to contact us, avoid using last minute text messages or emails as communication is not 100% effective after hurricanes Irma and María. If we don´t answer the phone, please try it again.
- Driving and texting is not allowed in Puerto Rico. We will not answer emails or text messages while driving. If you are running late for a tour, contact us via phone.
|
