AVAILABILITY / BOOKING
When you book a tour or activity with standards fares, you should never expect that the tour will be private. We will fill the seats to capacity if possible.
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ADMINISTRATIVE OFFICE HOURS: MONDAY - FRIDAY 2:00 PM - 9:00 PM
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· n a t u r e · e c o l o g i c a l · c u l t u r a l · e d u c a t i o n a l · a d v e n t u r e ·
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BOOKING ONLINE - TERMS & CONDITIONS
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Certified Interpretive Tour Guide Service for the EcoSensitive Traveler
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It is understood that when you complete the booking process, you agree with our Terms and Conditions.
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The first step to book our tours and activities is check for availability as
most of our services are offered on a private basis. All our activities are
available online through Peek.com, company in charge of the booking
process and credit card handling.
Please read carefully each one of the steps in order to be able to
complete and send the AVAILABILITY REQUEST.
What happens after you complete the booking online request?
- You will receive an email with the copy of your request.
- Upon receipt of your request, we will verify if selected date(s),
drivers, or guides are available.
- If the date is available, we will confirm you in the next 24 hours.
- We will not charge your credit card during the first 48 hours of
your booking.
- You will have 48 hours to cancel your booking without it been
charged to your credit card, please inform us via email before this
48 hours window ends, preguntame@adventourspr.com.
- Your credit card will be charged after 48 hours of confirming your
booking.
- Bookings made with less than 72 hours of the activity date will be
charged as a full payment and as a private activity.
- A receipt of your payment will be sent automatically to your email;
this will complete your booking online. This voucher is your
**TICKET**.
- No refunds for the deposit will be given after completing the
online booking.
- Balance is due cash on site. No show? Balance due will be
charged to your credit card; a process fee will be added to the
balance, including the no show fee.
What is the difference between a private, a personalized
(customized) and an open/shared/public tour?
This is one of the questions most people ask us. During the
past 30 years we have been offering island-wide tours on a
private and customized basis. The basic differences of these
options are as follows using El Yunque National Forest as an
example.
- Private tours are available for solo travelers, individuals,
extended family, and groups. As we do not mix clients,
the customer looking for this type of tour selects the date,
subject to availability of our staff and vehicles.
- Personalized or customized tours are designed as per
client´s needs and requirements no matter the size of the
group or the type of tours/activities they are looking for.
Example, El Yunque half-day Birding Trip
combined with the Butterfly Tour and dinner.
- Open or public tours are part of our seasonal or
special events offered on specific dates. These
tours/activities are open to anyone that wants to join
although a minimum of participants is required to offer
tours as special events.
I´m traveling alone, what should I do?
All tours are offered with a minimum of participants. When you
book as a solo traveler, we will open the activity as a Special
Shared Event. If the minimum required is not reached, you
must pay for the minimum of required participants.
Q & A
Do you accept last minute reservations?
Reservations should be made at least 72 hours before the
selected activity.
Reservations made with less than 72 hours in advance will be
considered private and will not be opened as a Special Shared
Event. A ticket will be open to start the booking process.
For our business, high season is from September thru April.
We always suggest to make reservations if you are planning to
visit Puerto Rico during that period of time.
We appreciate your interest in traveling with us!
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© 1992 - 2025 AdvenTours / Birding PUERTO RICO, updated January 18, 2025.
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AdvenTours PUERTO RICO is an equal opportunity provider.
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