| RESERVATIONS |
- Reservations are always
required at least three weeks in advance
for private tours (solo travel or
individuals).
- Special Terms and
Conditions apply for groups, please
contact our Group Department.
- In order to guarantee your
reservation on half or full day tours, a non-refundable
deposit will be requested as follows:
- Three weeks in
advance
- Two weeks in
advance
- One week in
advance
|
- 25% of the tour
- 50% of the tour
- full payment
before tour date
|
|
- On customized itineraries
there is a non-refundable
itinerary fee of $125 per proposal (up to
a limit of 2 itineraries), which will be
deducted from the land cost once a trip
is selected and the deposit per person is
received.
- On AUTOMAP customized
itineraries there is a non-refundable
itinerary fee of $125 for the design of
your trip.
- Reservations are confirmed
when we receive your deposit.
- Always confirm prices
since it may vary from quotation day to
the confirmation day due to changes in
the market.
|
| PAYMENT
REQUIREMENTS |
- Balance is due one
week in advance on individual or solo
travel. Tours will not be
honored if we do not receive complete
payment as per these terms unless special
agreement (groups) has been approved and
signed by us.
- No trip or tour will be
honored if the balance due has not been
received; henceforth, late payment will
result in automatic cancellation of
requested services.
- After we receive your
reservation and deposit, a statement will
be sent to you showing the date on which
the balance is due.
- Payments only with certified
check or money order.
- Travel agents and tour
wholesalers: direct deposit or cable
transfers ($20 per transaction or as per
specified by our bank).
|
| CANCELLATION
POLICIES |
- All deposits are
non-refundable, unless we are unable to
offer the tour due to reasons out of our
control, such as hurricane, earthquake or
political issues in Puerto Rico.
- On customized itineraries:
cancellations received 7 days before
departure will be subject to an
additional handling charge of $125 per
person and a service fee of 15% of the
land tour rate, plus any other
non-refundable expenses incurred for
hotels, transportation, or other
arrangements contracted for.
- Always ask for
cancellation policies on groups.
|
| CANCELED
TOURS |
- If for any reason we must
withdraw an advertised departure on which
you are booked and you are unable to
accept alternate tour which will be
offered, all monies paid to us on the
canceled tour will be refunded.
|
| CANCELLATIONS (after
departure) |
- There can be no adjustment
for unused portions of a program unless
arrangements have been made with our
company prior to departure.
- Refunds will not be made
for unused tours or meals.
- If you must return home
during your tour, or if we must terminate
the tour due to circumstances beyond our
control, you will be refunded the net
funds that we can recover from
contractors for the services not used.
- Applications for
any refund must be made in writing to us
within 10 days of tour termination.
|
| INSURANCE |
- AdvenTours is not
responsible for the loss, damage, theft
of luggage or personal belongings, or for
personal injury, accidents or illness.
- For your
protection, it is important and strongly
recommended that you have or purchase
adequate insurance, including trip
cancellation and interruption of trip
through your authorized travel agent.
- For the authorized travel
agent near you, please contact
us at your
convenience.
|
| TOUR
INFORMATION |
- The only way we promote
our tours is through the Internet, travel
agents, tour wholesalers, and brochures
of the Puerto Rico Tourism Board. All the
information in our website is updated
constantly.
- On half or full day tours,
a confirmation number will be given
through email.
- On customized itineraries,
three or four weeks prior to departure,
and subject to receipt of your full
payment, you will receive your travel
documents consisting of final
itineraries, hotel, mailing list (if
applicable), and any other pertinent
information.
- For maximum enjoyment of
your tour, you should be in a good
physical and mental health, able and
willing to actively participate in solo
or group events, and to walk and move
about when the tour visits places of
interest which can be reached only on
foot, and able to participate in van,
boat, kayak or bike trips.
- Trip participants who
required any form of assistance must be
accompanied by a travel companion who is
capable of, and totally responsible for,
providing assistance.
- Because our programs
required walking and due to space
restrictions, customized tours for the
handicapped can be made.
- Your tour will be escorted
by a professional Tour Manager throughout
the land portion.
- Your tour Manager will
serve you in all matter pertaining to the
tour operation and will ensure that you
have a carefree and enjoyable trip. This
does not apply to self-guided tours or
packages where you travel on your own.
- A comprehensive
sightseeing program is included as
indicated in each itinerary. Please note
that when we see
or view are
specified in the itienerary, it denotes
an outside view. Visit or
short stop at
usually includes entry.
- It should also be noted
that there are attractions which require
walking to observe and enjoy.
|
| LOGGING
AND MEALS |
- We reserve the right to
substitute hotels, if it should be
necessary, from those mentioned in our
itineraries.
- Breakfasts, luncheons, and
dinners are included only as specified in
the itineraries.
- If you require a special
diet due to health condition, we should
know it before submitting itineraries
that include any type of meal.
|
| ADMISSIONS
AND FEES |
- Entertainment, special
events, sightseeing tours, entrance fees,
local guides, tips and service charge are
included only as stipulated in
the itinerary.
- Half or full day tours
do not include tip to the driver or tour
guide.
|
| SMOKING
POLICY
|
- Due to the nature of our
tours and our company policy, smoking is
not permitted under any circumstances
during our meals, meetings or tours.
- Drivers and tour guides
are not allowed to smoke at any moment.
|
| TOUR
PRICE DOES NOT INCLUDE |
- All items of a personal
nature including wine, liquor, soft
drinks, mineral water, laundry, items not
on regular menus, accident and baggage
insurance, end-of-tour gratuity to your
tour manager, and for any personal
service rendered and/or not included as
part of the itinerary, and any items not
specifically listed as included.
|
| RESPONSIBILITY |
- AdvenTours
acts only as agent of the hotels, bus,
and boat companies, restaurants or owner
or contractors, or by persons in their
employ, providing accommodations,
transportation or other services.
- We are not responsible or
liable for any act, injury, loss, death,
accident, damage, delay, omission,
irregularity or non-performance occurring
in connection with these arrangements.
- AdvenTours
reserves the right to decline or retain
any person(s) as member of the tour at
any time.
|
| Revised April 12,
2003. |
Mailing address:
Uroyán 1102 - Alturas de Mayagüez - Mayagüez, Puerto
Rico 00682-6208
Tel. (787) 831-6447
|
