1992 - 2011 Copyrights, AdvenTours/Excursiones Guariquén · Puerto Rico
Updated September 11, 2011.
All photographic material on this website is  copyrighted by AdvenTours and/or its contributing photographers.   Photos should not be
reproduced or exploited in any way without written permission from AdvenTours or Excursiones Guariquén.
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GENERAL TERMS AND CONDITIONS
SOLO TRAVEL OR INDIVIDUALS - HALF OR FULL DAY TOURS, OVERNIGHT TOURS OR TOUR PACKAGES.
STEP 1 REQUEST
  1. You should complete the form provided at each section of our website.  
  2. Always confirm prices since they may vary from quotation day to the confirmation day due to changes in the market (gasoline
    prices, changes in tickets´ fee, etc.) that are out of our control.
  3. Please verify your email and phone number before submitting the request.
  4. If  you do not receive an email or call from our staff in 48 hours, please resend information.
STEP 2 AVAILABILITY
  1. Upon receipt of your request, we will verify if selected date(s) are available.
  2. If the date is available, we will notify you through email.
  3. You should contact us via email confirming your decision and method of  payment.
  4. The receipt of your deposit, shall be deemed to be consent on all steps included in these Terms and Conditions.
STEP 3 PAYMENT REQUIREMENT
  1. We will proceed to send you an email with confirmation of selected date with all necessary information for pick-up or meeting
    point instructions on selected activity.
  1. Please remember that all deposits are non-refundable, unless we are unable to offer the tour due to reasons out of control,
    such as hurricane, earthquake, or political issues in our territory.
  2. Written notice is required for all cancellations.  Please read which cancellation policy applies to your reservation since it could
    vary depending on type of service.  This information is included in your Invoice.
  3. No refunds for last minute cancellations or no show at tour or pick-up hotel/port.
  4. If you paid by mail, you will receive the refund through regular mail.
  5. Always ask for cancellation policy for groups or tour packages.
STEP 5 CANCELLATION POLICY
STEP 6 PRICES SUBJECT TO CHANGE
  1. Prices on this website or documents are subject to change without notice.  Please confirm price by written before booking a tour.
  2. We will keep our tour prices competitive, but there will be a surcharge due to fluctuation on gasoline or diesel costs.
STEP 7 SMOKING POLICY
  1. AdvenTours is not responsible for the loss, damage, theft of luggage or personal belongings, or for personal injury, accidents or
    illness.
  2. For your protection, it is important and strongly recommended that you have or purchase adequate insurance, including trip
    cancellation and interruption of trip through your authorized travel agent.
  1. Due to the nature of our tours and our company policy, smoking is not permitted under any circumstances during our
    meals, meetings or tours.  New regulations for smokers have been established by the Government.  
  2. Drivers and tour guides are not allowed to smoke at any moment.  If one of our guides or driver smoke during a tour, please
    email us.
STEP 8 INSURANCE
  1. The only way we promote our tours is through the Internet, travel agents, tour wholesalers, and brochures of the Puerto Rico
    Tourism Board. All the information in our website is updated constantly.
  2. For maximum enjoyment of your tour, you should be in a good physical and mental health, able and willing to actively participate
    in solo or group events, and to walk and move about when the tour visits places of interest which can be reached only on foot,
    and able to participate in van, boat, kayak or bike trips.
  3. Trip participants who required any form of assistance must be accompanied by a travel companion who is capable of, and totally
    responsible for, providing assistance.
  4. Because our programs required walking and due to space restrictions, customized tours for the handicapped can be made.
  5. Our staff will serve you in all matter pertaining to the tour operation and will ensure that you have a carefree and enjoyable trip.
    This does not apply to self-guided tours or packages where you travel on your own.
  6. A comprehensive sightseeing program is included as indicated in each itinerary. Please note that when we see or view are
    specified in the itinerary, it denotes an outside view. Visit or short stop at usually includes entry.
  7. It should also be noted that there are attractions which require walking to observe and enjoy.
  1. A non-refundable deposit will be requested as follows:

  • 025% of the tour - Non-refundable deposit upon reservation.
  • 050% of the tour - Non-refundable deposit with reservation two weeks in advance.
  • 100% of the tour - Non-refundable deposit with reservation one week or less in advance.

  2. US booking, deposit or full payment through regular mail (only USPO Money Orders are allowed).
  3. Balance is due one week in advance on individual or solo travel. Tours will not be honored if we do not receive complete
    payment as per these terms unless special agreement (groups) has been approved and signed by us.
  4. No trip or tour will be honored if the balance due has not been received; henceforth, late payment will result in automatic
    cancellation of requested services and the date will be reopened for another customer.
  5. Your email confirmation will be your invoice/voucher.
  6. On multi-day programs, we require a full day non-refundable deposit.  Terms an balance will vary depending on the total
    number of activities/days.
  7. For tour packages or group payment options, please contact us.
  8. Please remember that once we book a private tour for you, we will not sell trip for the same day and time for the
    Guide, Driver or vehicle we have assigned to offer your tour.
  9. When you complete PayPal form, we will receive an email from them with a receipt of your payment.    
  10. Transfers or any bank charge are on the expense and responsibility of client, travel agent or tour wholesaler.
  11. These terms, including non-refundable deposits, apply to travel agents and tour wholesalers.
CANCELLATIONS (after departure)  

  • There can be no adjustment for unused portions of a program unless arrangements have been made with our company
    prior to departure.
  • Refunds will not be made for unused tours or meals.
  • If you must return home during your tour, or if we must terminate the tour due to circumstances beyond our control, you will
    be refunded the net funds that we can recover from contractors for the services not used.
  • Applications for any refund must be made in writing to us within 5 days of tour termination.
TRANSPORTATION

  • Some tours do not include transportation since you will meet your Guide on site.  Meeting point information will be including
    on your Invoice or Voucher.

LOGGING AND MEALS

  • We reserve the right to substitute hotels, if it should be necessary, from those mentioned in our itineraries.
  • Breakfasts, luncheons, and dinners are included only as specified in the itineraries.
  • If you require a special diet due to health condition, we should know it before submitting itineraries that include any type of
    meal.

ADMISSIONS AND FEES  

  • Entertainment, special events, sightseeing tours, entrance fees, local guides, tips and service charge are included only as
    stipulated in the itinerary.
  • Half or full day tours do not include tip to the driver or tour guide.
  • Price for birding trips in El Yunque does not include entrance fee.

TOUR PRICE DOES NOT INCLUDE  

  • All items of a personal nature including wine, liquor, soft drinks, mineral water, laundry, items not on regular menus, accident
    and baggage insurance, end-of-tour gratuity to your tour manager, tour guide, driver; and for any personal service rendered
    and/or not included as part of the itinerary, and any items not specifically listed as included.
  1. AdvenTours acts only as agent of the hotels, bus, kayak, bike, and boat companies, restaurants or owner or contractors, or by
    persons in their employ, providing accommodations, transportation or other services.
  2. We are not responsible or liable for any act, injury, loss, death, accident, damage, delay, omission, irregularity or non-
    performance occurring in connection with these arrangements.
  3. AdvenTours reserves the right to decline or retain any person(s) as member of the tour at any time.  
STEP 10 DISCLAIMER
We are endorsed by
FOR ADDITIONAL INFORMATION
(787) 530-8311
STEP 4 CONFIRMATION OF PAYMENT
STEP 9 TOUR INFORMATION
1992 - 2011 Copyrights, AdvenTours/Excursiones Guariquén · Puerto Rico
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Prices might vary depending on gasoline prices at the time of the tour.  Please ask before booking any tour.